FREQUIENTLY ASKED QUESTIONS

CAN I DO A TRIAL?

We currently do not offer any trials at the moment

CAN I HAVE SOFT DRINK ON MY PLAN?

Yes, you can have sugar free soft drinks in moderation to help with sugar cravings and adherence.

Tea, black coffee and sugar free cordial is fine to have as well as water of course.

HOW PERSONALISED ARE THE PLANS

When you sign up and create an account on the website, you fill our elaborate questionnaire that covers all areas of nutrition and lifestyle.

We make the plans based on the answers to the questionnaire and your energy requirements and goals.

I AM GLUTEN FREE, DARIY FREE, COELIAC, VEGAN AND/OR PECATRIAN ETC. CAN I JOIN THE HEROS JOURNEY COACHING SERVICES?

Yes, we cater to everyone!

WHATS INVOLVED IN THE WEEKLY CHECK-IN?

check-ins day will be each Thursday

On the day of your check in, you will be prompted by the THJ app saying ‘ complete Check in now.’ and will be accessible via the button on the top of the home screen.

Click the link and it will take you to the check in form where you fill out our check in questions.

DO I HAVE TO CHECK IN TO REVICE MY NEW PLANS AND FEEDBACK?

Yes, you must check in to receive your fortnightly plans and feedback.

When you check in, your name will appear on your check ins list to be updated.

DO MY CALORIES STAY THE SAME FOR THE ENTIRE DURATION?

Calories are reassessed every fortnight in your check in so it’s important to check in on time and be as honest as possible so that we can adjust when needed and if necessary.

WHAT IS THE MINIMUM COMMITMENT

All of our coaching services are an 8 week minimum commitment.

HOW DO I CANCEL MY PLANS?

You must email support@theherosjourney.is to cancel with two weeks notice

CAN I CANCEL BEFORE MY 8 WEEKS ARE FINNISHED?

Unfortunately you are not able to cancel before the 8 weeks are finished as it is an 8 week minimum commitment.

However, if you want to cancel before your first check in (before the first two weeks), we allow you to cancel with a once off cancellation fee equal to our once off coaching option.

WHAT ARE MY PAYMENT OPTIONS?

We only take card payments that come out weekly

ARE MY RESULTS GUARANTEED?

The better adherence you have to your plans the greater your results will be.

We take an fact based approach to training and nutrition.

Giving you the greatest chances of success.

It is important to understand that results take time and your expectations need to be realistic. We educate you on this throughout our coaching process.

I SIGNED UP ON A FRIDAY NIGHT AND I HAVEN'T REVICED MY PLANS?

Our operating hours are from Monday to Friday so any sign ups on a Friday afternoon or later will be completed on Monday.

This same applies to emails and late check-ins.

CAN I CANCEL/HOLD MY MEMEBERSHIP?

You can put membership on hold after  your initial 8 weeks.

HOW ARE MY CALORIES AND MACROS CALCULATED?

The calories and macros are calculated based off your estimated TDEE and goals.

The estimated TDEE comes from your personal details and answers on our questionnaire.

ARE THE GROCERIES COSTLY EACH WEEK?

The cost of your groceries depends on your goals and energy requirements, we try to make the meal plans as budget friendly as possible to cater for your lifestyle.

DO I NEED TO EXCERSISE TO LOSE WEIGHT?

No, you do not need to exercise to lose weight. We have had many successful clients join our nutrition coaching service only, however, exercise does help contribute to weight loss and wellbeing.

DO YOU HAVE A SAMPLE MEAL PLAN?

We currently don’t have a sample meal plan on our website as every meal plan is different and tailored to you and your preferences, however, if you head over to our Instagram and Facebook pages we have many examples of days on a plate

HOW LONG DOES IT TAKE TO RECIVE MY PLANS?

Your first plans will be available within 2 business days of signing up and filling out the initial questionnaire .

WHAT DOES IT MEAN BY 2 SINGLE DAY MEAL PLANS PER FORTNIGHT?

2 x Single day meal plans means 2 full days worth of eating per fortnight.

You can alternate between the two options however you like. For example, you can do option 1 for 3 days and then option 2 for 3 days and repeat until your check in.

DO YOU CATER TO PREGNANT WOMEN?

No, unfortunately we do not cater to pregnant or breastfeeding women.

CAN I DO THE HEROS JOURNEY IF I HAVE A MEDICAL CONDITION?

Depending on the condition.
Email support@theherosjourney.is for more information on this.

The Hero's Journey